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Return to shopReturn, Replacement & Refund Policy
At KZevenFoods, we are committed to delivering high-quality products. Due to the nature of food items, returns and replacements are accepted only under specific conditions.
Eligible for Return / Replacement / Refund:
We accept return or replacement requests only in the following cases:
• Wrong product delivered
• Product received in damaged condition
• Expired product received
Request Timeframe:
• Requests must be raised within 24 hours of delivery.
Proof Required:
To process your request, please provide:
• Clear photos of the product
• Unboxing video (highly recommended)
• Order details
Replacement Policy:
• Approved cases will receive a replacement product at no extra cost.
Non-Eligible Cases:
Return / Replacement / Refunds will not be issued if:
• Product is opened, used, or tampered with
• Request is made after 24 hours of delivery
• Damage occurs after delivery
• Incorrect or insufficient proof is provided
Refund Process:
• Once your request is reviewed and approved, the refund will be initiated.
• Refunds will be credited to the original payment method.
Refund / Replacement Timeline:
• Processed within 5–7 business days after approval.
Contact Us:
For any refund & return related queries:
Email: support@kzevenfoods.com
*Working Hours: Monday – Saturday, 10 AM – 6 PM